Legal

Refund and Replacement Policy

Last updated: June 2026

1. Digital Service Nature

Most of our products are digital subscriptions or activation services. Because delivery can happen quickly and access may begin immediately, refunds are not automatic after purchase.

2. When We Review Refund or Replacement Requests

We review requests case by case when there is a verified activation problem, service mismatch, duplicate charge, or delivery issue caused on our side. Depending on the situation, we may provide support, replacement, store credit, or a refund.

3. Situations Usually Not Eligible

Refunds or replacements are usually not available for customer mistakes, change of mind after delivery, unsupported device limitations, third-party platform policy changes, or misuse of an account after access has already been provided.

4. Shared and Private Access

Some plans may be shared while others may be private. Customers should review the listed plan features and ask for confirmation on WhatsApp before payment if account type matters for the order.

5. How To Request Help

If there is a problem, contact us as soon as possible with your order details, the affected service, and a clear explanation of the issue. Faster reporting helps us verify and resolve the case more easily.

6. Resolution Timing

We aim to review valid cases quickly during support hours. Resolution time can vary depending on the provider, order status, and the information available for verification.

7. Contact

For refund, replacement, or order-related questions, contact us via WhatsApp or email at support.ottsubcriptionnepal@gmail.com.